Products

Q: What is the warranty for JOES Racing Products?

JOES Racing Products items are warranted against manufacturing defects for 1 year from the date of purchase. JOES Racing Products makes no claim, implied or otherwise, on the usage or viability of any installation and usage of all JOES Racing Products items is at the sole responsibility of the customer. Products that are damaged or misused by the customer will not be eligible for warranty.

Q: How do I submit a new product idea or product improvement?

Please use our Contact Form to send product suggestions.

Q: How do I get JOES Product Updates & Tech Info?

Please sign-up for our Newsletter to receive product updates. Technical information on some of our products and their use can be found in our Knowledge Base on our website.


Shipping & Taxes

Q: How do I get my tracking number or resolve shipping issues?

JOES Racing Products ships the majority of items via UPS. JOES makes no warranty for UPS services and late or damaged shipments are to be handled by the customer directly with UPS. We make every effort to ship items the same day (if ordered before 2:00 P.M. Pacific Coast Time) if items are in stock. Tracking numbers are available through our automated process on our website. With the tracking number customers can track the shipping progress of items directly on the UPS website. If you have trouble identifying your tracking number our sales staff will be happy to provide assistance.

Q: Is Sales Tax charged?

Sales tax is charged to Washington State customers only.

Q: How are taxes handled on international shipments?

Freight charges are always the responsibility of International customers and JOES Racing Products warranty and returns are limited to the price of the item only. All taxes, VAT, Duties, Import costs, shipping costs and the like are the responsibility of the International customer. Our sales staff will be happy to work with your broker or we can utilize our proven brokers to help minimize international shipping costs. In all cases, all costs shipments and returns are the responsibility of the international customer – without exception each and every time.

Q: How are bulk orders shipped?

On occasion bulk orders may be benefited by a truck shipment. Our sales staff will assist you with one of our low cost carriers or we will utilize the carrier of your choice.

Q: Does JOES drop ship?

We are happy to arrange a drop ship per customer requirements whenever possible. JOES Racing Products does reserve the right to deny drop ship at anytime per their sole discretion.


Dealer Information/ Retail Locations

Q: Does JOES have a retail store or showroom?

JOES Racing Products encourages the purchase of our items from one of our worldwide stocking dealers. Visit our Dealer Locator to find a JOES dealer closest to you. JOES Racing Products does have a retail location, JOES Speed Shop, located at 1410 80th St SW, Unit E, Everett, WA 98203.

Q: How can I become a JOES Racing Dealer?

For dealers with verifiable storefronts that want to stock ample product for their customer base please use our New Dealer Application or call 425-267-9199 and ask for John Zaretzke

Returns / Refunds

Q: What is JOES Return Policy?

If you need to send back an unused and new part within 30 days we will refund 100% of the purchase price if accompanied by the original invoice. Refunds will be made back to the credit card used for the purchase only. Return shipping costs are the responsibility of the customer. Products must be in new condition and unopened in the original packaging. Items that need repackaging are subject to a 15% repackaging fee. Returns after 30 days require a RMA (Return Merchandise Number).

All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee at our sole discretion.

JOES Racing Products will not accept a return on any product that appears to have been used unless there is a valid warranty issue. We will inspect products to verify they meet the warranty criteria. Products are only warranted against manufacturer defects prior to installation and JOES Racing Products makes no claim or warranty as to the use of any product and users are solely responsible to use products at their own discretion for any and all purposes.

JOES Racing Products cannot accept returns of custom ordered parts.

International Returns – Freight charges are always the responsibility of International customers and JOES Racing Products warranty and returns are limited to the price of the item only. All taxes, VAT, Duties, Import costs, shipping costs and the like are the responsibility of the International customer.

To Request Return Authorization:

Go to the RMA request form and fill it out in its entirity

Q: How are refunds processed?

Any orders paid by credit card will be refunded back to the same account. After we process the refund, your bank may take 7-10 days to post a credit back to your account.


Other Questions

Q: Does JOES Racing sponsor individuals or teams?

Please visit our Sponsorship page here for more information on individual sponsorship. On occasion, we do sponsor race series via a contingency program. To see if your series meets our contingency criteria please use our Contact Form and use sponsorship for the subject.

Q: Is there a print catalog for JOES Racing Products

US and Canadian customers can click here to order a print catalog at no cost and we will mail one out right away. You can also call 877.267.1525 and our staff will get one in the mail.

You can also view our catalog online here.

Q: Can I get a tour of the JOES manufacturing facility?

Absolutely – we are happy to show off our manufacturing capabilities and welcome visitors between 8:00 A.M. and 3:30 P.M Pacific Coast Time.

Q: Is JOES Racing hiring?

JOES Racing Products continues to grow – please call our office at 425-267-9199 to inquire about career opportunities that are available.


Ordering

Q: How can I place an order?

JOES relies on our Dealer network for the vast majority of our sales. Please review our dealer locator for the dealer closest to you. On occasion, our customers need a JOES product that is not in stock at their local dealer or a modification is needed to one or our items. In these cases we are happy to fill your order from our factory via our website our over the phone.

Orders can be placed via internet at www.joesracing.com , 24 hours a day, 7 days a week. If you wish to order by fax, our Fax Order Line is 1-425-353-1596. Ordering by phone is easy. Call 1-877-267-1525 or 1-425-267-9199 between 8:00 A.M Pacific Coast Time and 4:00 P.M and let our knowledgeable sales staff complete your order.

Q: What forms of payment are accepted?

Payment at JOES Racing Products is via Visa, Mastercard, American Express, Cash or Money Order. C.O.D payments may be completed with prior arrangement. All International payments are done via Wire Transfer. International customers can contact our sales staff for banking and wire transfer details.

Q: I placed my order over the weekend - when will it ship?

Your order will be processed on Monday, and if in stock, will ship the same day.

Q: Can I cancel my order?

Cancellations made before items ship will be done at no charge to the customers except on custom orders. Once the item has shipped we will credit the original credit card per our return policy. All shipping charges will be the responsibility of the customer.

Q: Does JOES accept Special Orders?

Please contact our sales staff for all custom and special orders. We strive to meet the needs of our customers and will provide the cost information and time required for custom and special orders. Payment for custom and special orders is upfront. Special and custom orders cannot be returned.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by JOES Racing to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a JOES Racing brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from JOES Racing, please contact us via email here. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that JOES Racing offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. JOES Racing takes great pride in having you as a customer and we will ensure your privacy as a customer. JOES Racing does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.joesracing.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

JOES Racing seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

JOES Racing reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at JOES Racing, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email us an email here.

We are confident that your visit to JOES Racing is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-877-267-1525.