Shipping & Taxes
At JOES, we strive to ship items the same day if ordered before 2:00 P.M. Pacific Time. If an email address is provided, an email notification will be sent within 24 hours if an item is on backorder. A physical address is needed for all orders as UPS and Fed EX are unable to ship to PO or APO boxes. The vast majority of JOES orders are shipped via UPS.
At times, special circumstances arise resulting in the need for custom shipping options. Our staff will contact you in the cases where special needs are required and work with you to find the best mutually agreeable option.
All shipments must be to be one address. Shipments to separate addresses will require a separate invoice and will be treated as a separate order.
Online orders are to be pre-paid including all freight charges. Refused shipments are subject to a 15% restocking fee and all freight charges will be charged to the customer.
Shipments are automatically shipped via UPS Ground service unless prior arrangements are made. We are happy to ship via overnight (UPS Red), 2nd Day (UPS Blue) or 3 day (UPS Orange) service and the additional charges will be pre-paid by the customer.
We are racers and understand how important it can be to meet special customer requests. If you have a special request or need please call and we will search out the best available way to help if your need is reasonably possible. We often find creative ways to help our customers and, if possible, we do the best we can to find solutions – we are happy to give it a try if there is a reasonable method.
Shipments outside the Continental USA do take UPS longer to deliver – be sure to check delivery times to US territories, Alaska and Hawaii.
NOTE: Any items sent freight collect to our facilities will be refused and all charges will be the responsibility of the customer.International Orders:
All International orders are to be paid in US funds via wire transfer directly to our bank account. Freight charges are the responsibility of the customer. We can use customer carriers or you can take advantage of our low cost proven carriers. We have built alliances with our International Shipping and Brokerage firms and we strive to keep your international freight costs low. All duties, VAT’s, taxes, import charges and the like are the responsibility of international customers. Our staff will provide a quote in advance if needed. Freight on all International returns is the responsibility of the International customer. All international orders are to be paid in advance of the ship date. JOES is unable to pay freight on any back ordered items – we do strive to maintain all items in inventory.
Please note - In the event that there are international shipping fees incurred by JOES at a later date, international customers will be billed for such fees. While rare, we do reserve the right to charge international customers for shipping related fees that arrive after the original shipment date. You have our assurance that we make every effort to provide all costs in advance – on the rare occasion where an international shipping fee is charged to us at a later date, we will notify you. In these cases, the fees were part of the original shipment but for a variety of reasons they arrive at a time after the shipment date. Again, these instances are infrequent and our policy should not be interpreted in a fashion that added fees at later dates are common. In fact, charges added at later dates are quite rare. Our goal is to be upfront about the matter as the margins in our marketplace simply do not allow us to cover such costs regardless of the infrequent nature.
We welcome all calls and questions and are very receptive to working with our customers to resolve shipping issues. We take pride in going the extra mile whenever reasonably possible. We appreciate every customer and realize it is a privilege to participate in the racing market. All of us at JOES respect the work and dedication of our customers and it is our culture to do the same.
- How do I get my tracking number or resolve shipping issues?
- Is Sales Tax charged?
- How are taxes handled on international shipments?
- How are bulk orders shipped?
- Does JOES drop ship?
JOES Racing Products ships the majority of items via UPS. JOES makes no warranty for UPS services and late or damaged shipments are to be handled by the customer directly with UPS. We make every effort to ship items the same day (if ordered before 2:00 P.M. Pacific Coast Time) if items are in stock. Tracking numbers are available through our automated process on our website. With the tracking number customers can track the shipping progress of items directly on the UPS website. If you have trouble identifying your tracking number our sales staff will be happy to provide assistance.
Freight charges are always the responsibility of International customers and JOES Racing Products warranty and returns are limited to the price of the item only. All taxes, VAT, Duties, Import costs, shipping costs and the like are the responsibility of the International customer. Our sales staff will be happy to work with your broker or we can utilize our proven brokers to help minimize international shipping costs. In all cases, all costs shipments and returns are the responsibility of the international customer – without exception each and every time.
On occasion bulk orders may be benefited by a truck shipment. Our sales staff will assist you with one of our low cost carriers or we will utilize the carrier of your choice.
We are happy to arrange a drop ship per customer requirements whenever possible. JOES Racing Products does reserve the right to deny drop ship at anytime per their sole discretion.