Returns / Refunds

  1. What is JOES Return Policy?
  2. How are refunds processed?

Q: What is JOES Return Policy?

If you need to send back an unused and new part within 30 days we will refund 100% of the purchase price if accompanied by the original invoice. Refunds will be made back to the credit card used for the purchase only. Return shipping costs are the responsibility of the customer. Products must be in new condition and unopened in the original packaging. Items that need repackaging are subject to a 15% repackaging fee. Returns after 30 days require a RMA (Return Merchandise Number).

All returns are subject to inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer’s instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee at our sole discretion.

JOES Racing Products will not accept a return on any product that appears to have been used unless there is a valid warranty issue. We will inspect products to verify they meet the warranty criteria. Products are only warranted against manufacturer defects prior to installation and JOES Racing Products makes no claim or warranty as to the use of any product and users are solely responsible to use products at their own discretion for any and all purposes.

JOES Racing Products cannot accept returns of custom ordered parts.

International Returns – Freight charges are always the responsibility of International customers and JOES Racing Products warranty and returns are limited to the price of the item only. All taxes, VAT, Duties, Import costs, shipping costs and the like are the responsibility of the International customer.

To Request Return Authorization:

Go to the RMA request form and fill it out in its entirity

Q: How are refunds processed?

Any orders paid by credit card will be refunded back to the same account. After we process the refund, your bank may take 7-10 days to post a credit back to your account.